ise - 02 April 2009 08:10 AM
BernardC - 01 April 2009 04:48 PM
.. but firing the trigger without the cartouche in place is the worst possible outcome.
I think the manual states that as well and ABS told me the same. I’m not sure I understand what happens?
Apparently if the trigger is fired without the cartouche in place, it destroys the cartouche activation mechanism. This will have been replaced by the manufacturer return service.
Following seeing your post here, I became concerned that it might create a negative influence worldwide and not reflect the absolute professional service that ABS generally have in place - certainly in France and particularily in this part of France.
I immediately contacted one of the dealers/designers/testers that I know and who resides in the Tarentaise. He was incensed to say the least ... ! As I detailed in my SMS message to you, he offered to resolve the situation immediately, in France, if you would allow him to do so - now I understand, even to the point of supplying you new ABS pack.
Even though your issue has been resolved, the case is being pursued vigorously to identify the failings and to sanction the individuals involved.
I further communicated your concern regarding your confidence in the repaired ABS pack. The solution to this is to ‘Test Fire’ the ABS pack and a replacement Cartouche & Trigger will be supplied free of charge (From France)
Ise knows me, but I should add that I have no commercial intertests, ties or otherwise with ABS, save being an ABS user and concerned that the highlighted and apparently one-off bad experience could put snowsporters off buying one. They have an impressive pedigree and are certainly a safety device worth considering for the hors piste user.